Refund policy
Return and Refund Policy
At Glider Amazing, your satisfaction is important to us. If you are not completely happy with your purchase, please contact us so we can help resolve the issue.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, the item must be:
- Unused
- Clean
- In its original condition
- Returned with any included parts or accessories, when applicable
Items that have been used in an animal cage, washed, damaged by the buyer, or returned in unsanitary condition may not be eligible for a refund.
Non-Returnable Items
For safety and hygiene reasons, the following items may not be eligible for return unless they arrive damaged or defective:
- Used cage accessories
- Used bonding pouches
- Used fleece items
- Opened or used diet products
- Custom or special-order items
- Gift cards or digitally delivered products
How to Start a Return
To begin the return process, please contact us at:
Please include your order number and the reason for the return.
We will respond within 48 hours with return instructions. Please contact us before mailing anything back. Returns sent without prior approval may not be accepted.
Return Shipping
Return shipping is the buyer’s responsibility unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
The original shipping cost, if any, may not be refundable unless the return is due to an error on our part.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us at sugarglideramazing@gmail.com as soon as possible with your order number and photos of the issue.
If the issue is confirmed, we will work with you to make it right through a replacement, exchange, refund, or other appropriate solution.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method within 2–3 business days after inspection.
Please note that your bank or payment provider may take additional time to post the refund to your account.
Exchanges
Exchanges may be available depending on inventory.
Because many Glider Amazing products are handmade and prints may be limited, the same print or item may not always be available for exchange. If an exchange is not available, we may offer a refund or another suitable option.
Questions
For questions about returns, refunds, damaged items, or exchanges, please contact us at: