FAQ

Our Shipping policy

Our Return Policy

Custom and personalized orders

We do take custom orders and would be happy to talk with you about what you would like for your sugar gliders. Custom orders will require time for us to purchase and receive specialized fabric for the cage sets and as such will have longer handling times.

Care instructions

Our fabric cage sets and bonding can be either hand washed or machine washed in cold water only and glider safe detergent options. Using a fabric mesh laundry washing bag would provide the best results.

Mesh sugar glider cage sets will require a fabric mesh laundry washing bag, cold water, and mesh cubes must be hand washed.

Do your cage sets come with hooks?

Yes! Each set comes with 50 cage hooks, which is enough to fit most cages. We also sell additional if you feel like you will need more.

What material are these made of?

All of our fabric cage sets are made of either fleece or fleece and cotton. The attachment points are made of a low tensile strength braided heat fusible material that has been used on over 10,000 cage sets and has a proven track record for both durability and sugar glider safety.

Mesh cage sets are made of fleece and plastic hardware cloth that has been used to produce sugar glider cage sets by the community for many years.

What is a Summer Nail Trimming Bonding Pouch

The summer nail trimming bonding pouch is a product that we created around 2012 to help solve the difficulty of trimming sugar glider nails.

It functions in two ways, it can be used as a bonding pouch during hotter times of the year and it can also be used in conjunction with your favorite pair of slant edged nail trimmers. Simply place your sugar glider in the pouch and use the slant edge trimmers to easily and with less stress on the glider trim the nails.