Contact

Contact Glider Amazing

Have a question about your order, a product, shipping, returns, or a custom request? We’re here to help.

Glider Amazing is a small handmade shop specializing in sugar glider cage sets, bonding pouches, fleece accessories, mesh cage accessories, glider diet products, and small pet enrichment items.

For the fastest help, please email us at: sugarglideramazing@gmail.com

Order Questions

For questions about an existing order, please include your order number in your message. This helps us look up your order quickly and provide the most accurate information.

You can contact us about:

  • Order status
  • Shipping and tracking
  • Product questions
  • Returns or refunds
  • Damaged, defective, or incorrect items
  • Custom order requests
  • Bulk order questions
  • Product availability

Response Time

We do our best to respond to customer emails within 48 hours, Monday through Friday.

Messages sent on weekends or U.S. national holidays may be answered on the next business day.

Shipping and Returns

Before contacting us, you may also find the answer you need on these pages:

Shipping Policy
Information about handling time, shipping methods, tracking, and delivery.

Refund Policy
Information about returns, exchanges, damaged items, and refund timelines.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email us as soon as possible at sugarglideramazing@gmail.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging, when applicable

We will review the issue and work with you on an appropriate solution.

Custom and Bulk Orders

For custom requests, larger orders (not seen in product selection), or bulk product questions, please email us with the item type, quantity, and any specific colors, prints, or product details you are looking for.

Because many Glider Amazing products are handmade and some prints are limited, availability may vary.

Thank You

Thank you for supporting Glider Amazing. We appreciate every customer and every sugar glider home we get to be part of.